In case of refund requests that initiated by employer, you have two options:
Do a refund
If you believe there is a misunderstanding occur or you promised a refund based on specific conditions, simply navigate to transactions page, click Make a Refund and select the workroom – invoice to initiate the process.
Open a dispute
In case of disagreements, eg. you’re met the job requirements but client still asking for a refund. Let us know first from support page, we will review the case and reach you out soon as possible.